DICK'S Sporting Goods

Joe Casnellie
5 Star
Place always has great parking located well close to lots of places to eat with easy access in and out. I’ve purchased several fitness products and equipment along with athletic shoes and clothing all priced well for the product and often nicely discounted. It’s close to home so nice benefits and they don’t close too early. One of my favorite places to shop and explore items for planned adventures
Saturday 13th January 2024

Alicia Morgan
1 Star
On Saturday March 16th I made a purchase in the Pembroke Pines Florida store for Nike One Classic Dri-fit Cropped Tank Top (color is Smokey Mauve) to be shipped to my home as the Pembroke Pines location did not have the top in stock. On Monday March 18th my husband and I got a call from our community gate stating “door dash” was trying to make a delivery. Well, of course we knew this was a mistake because we did not order FOOD! Who knew that Dick’s Sporting Goods was now using DOOR DASH to deliver clothes!!! Later that evening I got a text from Door Dash stating they were trying to make a delivery from Dick’s and could not get in our community. As a result, they will return item to the Plantation Florida store. No problem! Misunderstandings happen. I planned to go pick up at Plantation location. Well, yesterday, Tuesday March 19th on my way to Plantation to pick up my item, I called Dick’s Plantation to ensure my item was there. I explained the situation to the associate and was put on hold for 12 minutes that I eventually had to hang up and call back. I called back, got another associate (had to explain the situation again) who then called the manager JOAS BAPTISTE to handle the issue. Mr. Baptiste then proceeded to tell me that I need to call DOOR DASH as this was no longer Dick’s problem! To be honest, I was very irate at this point as I did not and would NEVER order clothing through DOOR DASH. The manager did not ask me what item it was nor the order number. I tried giving him the order number, he said he is no longer able to locate with order number. Did Mr. Baptiste (as the manager) ask me what the item was to see if it was even in stock in his store? No, he did not try to de-escalate the situation as this was my problem (I needed to call Door Dash per manager). The only solution he had for me was to deal with Door Dash. I hung up the phone because at this time I’m steaming upset. I then called the Pembroke Pines location (I think the team member was Jeremiah?). He was profoundly helpful! He explained to me that more than likely when the item was returned, I would be refunded. He gave me the customer service 877 number and explained they would be able to assist me more. I called the 877 number and spoke with Jodi. Jodi could see that I was refunded (did not reflect on my card but Jodi explained I should see it on my card in 3-5 business days). Jodi then looked to see if the item was available at the Plantation location where DOOR DASH returned it. She was able to tell me there were 2 left. I thanked her for being helpful and professional. I then was able to purchase the item for pick up at the same PLANTATION location (felt more reassured that I was being reimbursed for the original purchase). Drove to Plantation and got my item. Dick’s Sporting Goods, why so much aggravation? Are you training your managers? Do all your team members know that you’re using a 3rd party (DOOR DASH) so they may tell customers to be aware that Door Dash may possibly be delivering there items? Do your managers know that your customer service 877 number can assist customers more and have access to more information? Do they know if Door Dash returns item to store, that they can reassure customer that they will be refunded and in the meantime (to de-escalate situation) they can ask the customer what item and check to see if said item is in the store? Train your employees. Do better Dick’s.
Wednesday 20th March 2024

Violeta V SKY
4 Star
Not very helpful but we didn’t find what we needed. Eventually the selection is small but they do have a little bit of everything but they don’t have wide for soccer shoes or you know something more outside the average take a size 14 but it’s typical for a retail store sothe staff could’ve been a little more helpful
Saturday 30th December 2023

J M
5 Star
I’ve came to this store a couple of times over the past few months to pick up items that my home store did not have. I’ve worked with Tyrese and he is just so passionate about his job and understands customer service. I watched him handle many different customers at the same time Multitasking doing a great job. He found my children’s and my shoes in no time. Keep employees like this. They keep people like me coming back.
Tuesday 31st October 2023

Verna Dospapas
1 Star
Had nothing we needed. Extremely over-priced items, and need more adequate employees.
Thursday 2nd May 2024