Shoe Doctor & Leather Repair

Patty Luts
5 Star
This place is AMAZING. Joseph is a master at repairing designer handbags. He has worked on my Chanel’s, Gucci’s, and my collector LV/Louboutin bag. It looks absolutely wonderful. I will not go anywhere else. You can trust him with anything!
Friday 21st June 2024

Jen Capps
1 Star
I am so disgusted. The owner damaged my bag causing bubbles in the leather and insists that it “was like that before”. He took 0 accountability or responsibility and was horribly rude to me. I dropped off my Celine bag back in December 2023 for cleaning after I spilled some essential oil in my bag. I really just wanted the oil removed. They charged me $375 and said they would clean the bag, remove stains, and cover some spots on the exterior with color matched leather finisher. I thought for that price, it should come back looking brand new. By March they still didn’t have my bag ready so I went to check on it only to find that they had damaged the bottom corner of my bag where I could see the leather was bubbling. Inna told me repeatedly not to worry about it assuring me this happens all the time in the cleaning process and that it would go away. I let them keep my bag to finish the job. As of late June I still hadn’t heard from them so I dropped by. The bag is still damaged, they painted over the Celine logo. The owner also insists that it there was no logo on it when I brought it in. You can look up photos of the Celine belt bag and see the logo is placed on the bottom front of the bag. Additionally, the owner tried to color match my bag and completely covered it with his pigmented leather refinisher, changing the tone of the entire bag. It was meant to be a gentle color with a touch of gray and now it’s bright purple. I’ll show a photo showing the damage as well as a second photo to show the color change. I’m terribly disappointed as this was my favorite bag. The owner basically said “what can you do just enjoy the bag” and refused to take responsibility for the damage he did. He also said he has not seen this type of bubbling happen in 38 years which is a lie because I see this complaint in other reviews here. He said it had been sitting there finished for a while in yet there was still paint on the hardware. do not trust this place with your valuables. They do not care about them, or you.
Friday 21st June 2024

Eva Eva
1 Star
So ,guys ,I want to share my sad experience with this shop … I left my bag there 2 months ago for restoration and they asked me to pay upfront almost $300 what is actually not cheap for this kind of service…Anyways I payed ,hopefully to get it back in a great condition… After one month I back and they told me that need one more week …ok…after 3 more weeks I back to shop and !!!My bag was in the same condition as I brought it there and that guy told me that he cleaned!! !it's not truth at all !!!and plus to all he mentioned God that he did it !!!its disgusting situation! When I choose that place I read comments and didn’t pay attention so much about bad comments. Anyways, I was thinking that according to bad comments he will provide better service …but in my situation it’s not happen! So, guys, your choice to use their service or not, but please read all comments before making choice. Good luck 🍀 On the pictures my bag after their service
Friday 24th November 2023

Lauren Hooke
5 Star
Joseph is a leather magician! My husband’s vintage doctor’s bag was in terrible shape — it had a broken clasp, and the leather needed an intense cleaning and conditioning. Now the bag looks brand new! It looks so beautiful, we couldn’t be happier! We highly recommend the Shoe Doctor.
Thursday 28th September 2023

Caroline Rothstein
5 Star
Stopped into the store earlier to see if they’d be able to punch some holes into my Birkenstocks (the straps had stretched and I wasn’t able to wear them anymore bc they were too loose). They were so nice, and fixed the issue on the spot. Would definitely recommend!
Wednesday 19th June 2024