Steve Madden

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Mariana
5 Star
Had a great experience at this Steve Madden shop! I was greeted upon entrance with a warm welcome and was helped through my shopping. A sweet girl by the name of Mariana made great recommendations and assisted me in the process. I ended up buying two beautiful pairs with their buy one get one ½ off. Thank you!
Saturday 22nd June 2024

Anita Silber
1 Star
I bought a pair of shoes yesterday and it was tax-free day however I needed to change it for half a size different. Walter the manager and Ilene the cashier had issues and they told me that I needed to pay $3.50 more for the tax that I did not pay yesterday. I was trying to explain to them that I wasn't exchanging to a different shoe. It was the same shoe however they insisted that I could not change the shoe if I did not pay the tax that I didn't have to pay yesterday. I think this is completely ridiculous and they did not know how to use the system because it's an even exchange when you buy something on discount and The price goes up. You still can even exchange it without paying the difference. I think that they were extremely rude. They were condescending and it was not right that they made me pay $3.50. It's not the money. It's the fact. This store is not well managed, and this was not right.
Tuesday 13th August 2024

Vicente Albuerne
5 Star
Our next family adventure take us to Steve Madden  located inside the Sawgrass Mills Mall, Sunrise Florida with a category of 4.3 and more than 230 reviews, open door in 1990 stared with a dream of Steve Madden started the company with $1,100 by selling shoes out of the trunk of his car to small Manhattan stores. Now the brand in all US and 232 worldwide, with unique quality, its designs stand out in its style, if looking for a  news pair of shoes to your next date our family event or dinner this is the right desicion.
Monday 11th September 2023

RENZO MEDINA
1 Star
Bad experience with Steve Madden quality, and customer service. The "manager" Tatiana is not a person that should manage a Store. I purchased the pair of shoes 2 week’s ago for my daughter’s Christmas present. She used it twice and the second day the sole was broke off just walking. I went to the store with the receipt and the pair of shoes basically new, Tatiana the rude manager was not helping at all, she was just blaming, with a bad attitude and repeating this many times. No warranty once you wear the shoes or with a sing of use. If you try shoes in store is worn already and if you leave without checking for any defects the Steve Madden store are not responsible anymore. This is a bad Chinese quality shoe store. without any warranty. No customer service. Poor management.
Wednesday 5th January 2022

Lauren Olson
1 Star
I ordered a pair of boots in store. They were shipped to me in a timely manner, however they came damaged and worn. I contacted the store and they told me that I could not return them because they were already used. I have proof that I could not have worn them with time stamps of delivery and photos, but they "claim" that they don't send out shoes like that. I am very disappointed with how they handled the situation. BAD CUSTOMER SERVICE!
Wednesday 3rd April 2024